Twinlocks Garden Centre Case Study

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Twinlocks Garden Centre Case Study

Twinlocks Garden Centre Ltd was founded by husband and wife Linda and Martin Twiss over 22 years ago. We are based in Gargrave, covering most of the Yorkshire Dales.  Our Easitill trainer and engineer commented on how it was such a delight working in such beautiful surroundings.  When they started Martin admits he was almost computer illiterate. With this in mind we took our time and Maritn delegated responsibilities to other staff members. This worked extremely well, he could focus on learning in a more general way about EPoS and how the products worked, whilst others were appointed tasks like adding customers for the loyalty scheme, or creating custom hotkeys.

They opted for a 2 till system, with the back office on Martin’s laptop. This allowed Martin to review reports and products away from the garden centre (our tills are perfectly happy to work independently).  On a recent visit Martin commented on how he never expected to have so much on the system already.  This approach is made possible by our unique way we put customer service first.  There is no rush with us to get everything done as soon as you get the system. We sent our trainer back for the next stage only when Martin was fully comfortable with everything we had taught so far.  The Twinlocks team can then turn their attention to our in-built labelling system, getting the plants looking great with personalised labels.

2017-07-26T16:11:35+00:00